shipping / return policy

Domestic orders are generally mailed within 2 business days (excludes weekends & holidays) after receipt of payment and are shipped via USPS ground or UPS Ground with tracking and drop-off without signature. If there will be a further delay in the sending of your item, we will reach out to you either by email or text message. Adding a signature request may be done for a nominal charge. If this is something you are interested in, please reference your signature request in either the Notes to Seller portion of your order, or by emailing sales@buynitrousonline.com after placing your order.

A fee of $5.95 is charged with each Domestic order and is assessed to help offset the cost of the extra packing requirements by all carriers. All domestic orders of $95 or more automatically receive free shipping. We do offer expedited shipping to any destination within the USA. For 3 and 2 Day Shipping, there is generally a $6.00 extra charge per order. Next Day Shipping can typically be up to $40+ extra. Items sent expedited are backed up by their respective mail carriers and BuyNitrousOnline.com is not responsible for any delays or misquoted delivery times. Please email us at sales@buynitrousonline.com to consult on current shipping prices and as to which method is best for your needs. 

Please note that USPS does not guarantee real time tracking. Many times, we see shipments where the tracking information does not update until the package has reached the destination or is actually delivered. There also may be on occasion a delay caused by weather, and in either event, we will make every effort to notify you about those delays. We have no control over the package once the item is received by the Post Office. If a package is delayed in transit an escalation cannot be placed on that package for at least 10 business days. A replacement package/refund will not be offered until 15 business days have passed.

International orders will be mailed no later than 10 business days after payment is complete. Although most orders go out much sooner than this, we often need special preparations to ensure the successful delivery of your solvents. That is why these packages can take longer to ship than domestic orders. As such, there are also general shipping charges applicable to most locations. Canadian customers should expect a total shipping cost of $20-30. European customers can expect to pay between $35-45. Please contact sales@buynitrousonline.com for the most accurate shipping quote to your location.

All international orders are governed by the laws of their respective countries. We make no guarantee that products for sale in America can be exported to any particular country. It is up to the purchaser to know their country's laws and to ensure that their purchases are in compliance with said laws. In the event a parcel is confiscated by customs, BuyNitrousOnline.com may, in its sole discretion, offer up to one replacement order. Confiscation by customs is not grounds upon which to offer a refund, and upon being imported, your parcel may be subject to import fees. BuyNitrousOnline.com is an exporter and thus WILL NOT cover import fees for any customer.  Please be familiar with the laws in your country before ordering. 

Alternative delivery arrangements (i.e., to a hotel, on a specific day, etc.) can be accommodated, but are not guaranteed. We will make every effort to get your items where they need to be for when they need to be there. But in the event your package is delivered late, or is confirmed by tracking number as delivered to the address provided but you are unable to locate it, we still cannot offer a refund for these reasons alone. For these reasons, if you would like delivery on or by a certain date, we recommend ordering up to two weeks prior, so that ample preparation and delivery time is allowed.

We do offer full store credit on all products that arrive in damaged and unusable condition. Simply take a picture of the damaged items and send the pictures to sales@buynitrousonline.com. We will then review your information and send you a coupon code for the value of your items.

All orders are sent in plain packaging with absolutely no reference to BuyNitrousOnline.com or the package’s contents so your order will remain a surprise. When your item ships you will receive an automated e-mail with your tracking information. If this email is not received, please email us at sales@buynitrousonline.com and your tracking number will be sent manually. If you continually do not receive our emails, consider adding us as a trusted sender in your mailbox.